Refund & Exchange

WHAT IS YOUR EXCHANGE POLICY?

In the event you are unsatisfied with your purchase, and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience. Kindly observe, we do not offer any direct service of exchange.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned in a local retail store. Kindly note that you may be subject to the shipping expenses in returning this package to us. Oliwer Lion does not take responsibility for any items lost during the return shipping.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.

WHAT IS YOUR RETURN POLICY?

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Oliwer Lion does not take responsibility for any items lost during the return shipping.

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase at your own convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.

HOW DO I RETURN MY ORDER?

If you wish to return your order, please contact us; we will be happy to provide you with our return instructions for your order.

HAVE YOU RECEIVED MY RETURN?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Oliwer Lion is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.

WHEN WILL I RECEIVE MY REFUND?

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be received within 30 days. It must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.